Rally
FAQ

Questions, answered plainly.

No fine print, no runaround. If you don't find what you're after here, the help center and our team are a tap away.

The essentials

Is Rally free?

Yes. Court discovery, matchmaking, scores, and your rating are free forever. The Player plan includes 30 AI coach chat turns per day; Rally Pro raises that to 150 and adds advanced analytics and priority event access.

How accurate is the AI coach?

The coach runs pose analysis entirely on your device, measuring ready posture, movement rhythm, lateral coverage, and arm extension. Ball and paddle tracking are on the roadmap. It won't replace a great in-person pro — it makes the time between lessons count.

Do I need special equipment to film?

No. Any phone propped against the fence works. Rally guides the framing, and analysis runs on a single wide angle of the court.

Will my rating work at tournaments?

Rally's rating is built to line up with the standards organizers already use, so the number you carry in the app reflects the level you'll play at events.

Can my club use Rally?

Yes. Facilities get a full dashboard for court booking, ladders, leagues, and member communication. Start free and upgrade as you grow.

Which devices are supported?

Rally runs today in any modern mobile or desktop browser — add it to your home screen for an app-like feel. Native iOS and Android apps are in development.

Account & privacy

Who can see my profile and rating?

You choose. Your display name, rating, and clubs can be public, but your email, precise location, and billing details never are. Tighten or open it up anytime in Settings.

Can I export or delete my data?

Yes. From Settings you can download the data Rally holds about you or delete your account. Raw AI coach clips never leave your browser; saved numeric clip analyses can be deleted individually.

Do you sell my data or my videos?

No. We don't sell your personal information. Raw AI coach footage is analyzed in your browser and never sent to Rally; only a numeric breakdown is stored if you choose to save it. The full details live in the Privacy Policy.

Billing & plans

What do I get with Rally Pro?

Up to 150 AI coach chat turns per day, advanced analytics, and priority access to events. The free Player plan includes 30 coach chat turns per day, and court discovery, matchmaking, scores, and your rating stay free forever.

How do I cancel, and what happens to my Pro features?

Cancel anytime from Settings, no phone call required. Your Pro features stay active through the period you've already paid for, and we never charge for the time after you cancel.

Travel & events

How do Rally travel and retreats work?

Browse curated, courts-included trips, book directly in the app, and get matched with a doubles partner before you land. Clinics and open play are built into the itinerary.

Can I register for a tournament through Rally?

Yes. Find events near you and register in two taps. Organizers running the event handle brackets, check-in, live scores, and payouts end to end inside Rally.

Didn't find it?

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